Privacy Policy

Feature Fence

Feature Fence (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

 

1. Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Billing details
  • Enquiry details
  • Any information you provide through our website forms

When you place an order, Shopify may also collect payment information securely via its payment providers. Feature Fence does not store full credit card details.

We may also collect non-identifying information such as browser type, IP address, and website usage data through cookies or analytics tools.

 

2. How We Use Your Information

We collect personal information to:

  • Respond to enquiries
  • Process orders and arrange delivery
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services
  • Send marketing communications (only where you have opted in)

You may unsubscribe from marketing communications at any time.

 

3. Disclosure of Information

We may disclose your information to:

  • Shipping and freight providers
  • Payment processors
  • IT service providers
  • Professional advisers where required

We do not sell or rent your personal information to third parties.

 

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Our website is hosted on Shopify, which maintains industry-standard security measures.

 

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyse website performance.

You may disable cookies in your browser settings, though some features of the site may not function correctly.

 

6. Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.

 

7. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Feature Fence
Email: hello@featurefence.com.au